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Returns

RETURNS & EXCHANGES

After reading our returns/exchange policy, you can fill out our return form by CLICKING HERE

  • Returns and exchanges to be made within 30 days of purchase.
  • Thank you for shopping at Ladies Outfitters. We hope you are happy with your purchase, but in the event that you need to return an item, returns for a full cash refund, are accepted on merchandise that is in unused condition (including all packaging and tags) within 14 days from the date of purchase. After 14 days from the date of purchase, If your clothing item is in "like new" condition, you may exchange your clothing item for a different size or color. 
    or we will issue you a credit voucher toward your next order.
  • Credit vouchers cannot be combined with other promo codes and cannot be combined with free shipping promotions.
  • If an item is returned with missing tags, stained, or worn a 25% fee will be subject to charge for cleaning services and restocking.
  • There are NO returns or exchanges after 30 days from original date of purchase.
  • All Special Order, Back Order or Pre-Order items will not be refunded in cash. Only exchange or a credit voucher for your next order.
  • Refused packages are charged a 20% restocking fee plus the shipping cost.
  • All shipping charges are non-refundable.
  • Any footwear returned must include the original shoebox without postal labels. Footwear returns where the shoebox is used as the shipping box, will be returned to the customer.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
  • Include a signed letter in your package explaining your exchange and the original receipt.
  • If you have any questions, please contact us at (347) 756-6077 or email at returns@ladiesoutfitters.com
  • All returned items should be shipped to:

             
              Ladies Outfitters
              850 Flatbush Ave. 
              Brooklyn, NY 11226


EASY RETURNS

  • All return labels will be provided by LadiesOutfitters via. FedEx for a flat $7 fee per each order


SALE ITEMS

  • Sale items will be NOT be subject to a cash refund, only exchange or credit voucher within 14 days of purchase.


HANDBAGS & ACCESSORIES

  • There will be NO refund. Only exchange within 21 days of purchase.
  • Some items cannot be returned if they are opened. These include intimates, lingerie, and undergarments.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


PROMOTIONAL ITEMS, CREDIT VOUCHERS OR GIFT CARDS

  • All Promotional Items, Credit Vouchers or Gift Cards will not be refunded and the customer can only exchange the item without the option for store credit.


PAYMENT POLICY

  • Accepted Methods of Payment: Visa, Master Card, American Express, Discover and Paypal


CREDIT CARD CHARGES

  • Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your money will be refunded.


SHIPPING POLICY

  • Turnaround: All orders are processed within 48 hours and shipped 72 hours (subject to availability).  Monday through Friday 8AM-5PM EST
  • Weekend Orders: All orders placed after 4PM Eastern Standard Time will be shipped the following Business Day on Monday
  • Carriers: We use the following carrier to deliver our orders: UPS/Fedex
  • Please note that FedEx Home Delivery & Express Saver shipping requires a signature upon delivery. Both two day and overnight delivery are signature required as well. 


ORDER TRACKING

  • If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.


SHIPPING RATES

  • The rate charged for the shipping is based on the weight of your products and your location.


BACK ORDERS

  • If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling fees for the second shipment.

SPECIAL ORDERS

  • All Special Order items are items Ladies Outfitters does carry but may not have in stock. In these case, items need to be special ordered from the manufacturer for the customer. These orders will not refunded in cash, only an exchange or store credit will be issued. 

DROP SHIP ORDERS

  • All Drop Ship Items are items that Ladies Outfitters does NOT stock and therefore need to ordered from another manufacturer. Items can be shipped from our warehouse or a third party warehouse. Drop Ship orders will NOT be subject to a refund for cash value or store credit. Only an exchange for a different size/color in the same style will be processed.

Price Match Guaranteed

If you find prices lower than ours on any item that you've purchased, Ladies Outfitters you will issue a credit voucher back to your account plus an additional 5% of that single product order. item has to be availabe in stock same color same size.





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